Customer/Internet Support

Department: Support
Type: Permanent
Work Schedule: Full Time
Skills:

Job Details

This is an inbound customer phone support position that requires good computer skills, comprehensive understanding of the internet and experience in customer service. Ideal candidate will have a working knowledge and or previous experience in providing product support for computer hardware, software, electronics, cable or satellite TV, internet or cell phones.

Previous experience in troubleshooting issues pertaining to the internet and related equipment would be a BIG plus.

We're Open 247/365

  • Daytime, Nighttime and Early AM Shifts
  • 9hr, 10hr & 12hr Shifts Available
  • Plenty of Overtime for Hardworking Indivisuals!

We Offer:

  • Paid Training
  • Medical Benefits
  • Paid Time Off (PTO)
  • Paid Holidays
  • Free Internet
  • Free Gym Membership
  • Employee Perks & Incentives
  • Opportunity for Advancement

Position Responsibilities:

  • Provide phone and email support for customers
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Support/assist each customer by taking ownership of customer issues reported and see issues through resolution
  • Create and resolve tickets for customers
  • Provide general assistance to Field Technicians (internet installers)
  • Provide accurate pricing and information regarding residential internet service inquiries by phone or email
  • Prepare accurate and timely logs for all incoming calls
  • Create and print employee badges per request of management
  • Other duties as assigned

Skills/Qualifications:

  • Excellent written and verbal communication skills
  • Attention to detail is a must with spelling accuracy
  • Quick typing skills with a minimum of 30 WPM
  • Strong problem-solving skills
  • Ability to de-escalate or defuse any given situation with a "can do" attitude
  • Strong customer service skills over the phone, using email and when serving walk-in clients
  • Flexibility to work overtime as needed is highly desired

We're looking for:

  • Field Techs
  • Admin Assistants
  • Billing Reps
  • Data Entry Clerks
  • Project Managers
  • Sales Reps
  • Tech Support
  • PHP Programmers

We urgently need Field Techs in Las Vegas, Pahrump, Laughlin, Bullhead City and Barstow.